Anti-Money Laundering Obligations Crew Agency
We are committed to protecting the privacy and security of our clients, customers, and users of our website. This Privacy Policy sets out the types of personal information we collect, how we use that information, and the steps we take to ensure its protection. By using our website and our services, you agree to the terms of this Privacy Policy.
Anti-Money Laundering Obligations Crew Agency
Protecting Trust in the Homes We Help Shape
At Crew Agency, we believe that buying or selling a home should feel secure, transparent and grounded in trust. From 1 July 2026, new obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) will require us to carry out Customer Due Diligence on clients involved in real estate transactions.
These measures exist to help protect Australia’s property market from misuse. As a boutique agency deeply rooted in our local communities, we see this as a natural extension of the care we bring to every relationship — ensuring the homes and lifestyles we help create are supported by integrity.
Why This Matters
Customer Due Diligence helps us confirm who we are working with and that our services are being used for legitimate purposes. The requirement applies to both sellers and buyers. It is a straightforward process designed to protect everyone involved in the transaction.
We appreciate your cooperation as we uphold these standards together.
Information We May Request
When you work with us, we will need to collect and verify basic identification details, including:
Your full name
Date of birth
Current residential address
You may be asked to provide:
Photo identification (such as a current driver’s licence or passport)
Proof of address (for example, a recent utility bill or bank statement)
If you are acting on behalf of a company, trust or other entity, we will also need to understand the structure of that organisation and the key individuals connected to it.
Your Privacy
We handle all personal information with care and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Information collected specifically for anti-money laundering compliance is used only for that purpose and is kept secure.
You can read more about how we manage your information in our Privacy Policy.
For Sellers
Before we list or market your property, we are required to verify your identity and, where relevant, the beneficial ownership of any associated entity. This step helps protect the integrity of your sale and gives everyone confidence in the process.
For Buyers
We must complete due diligence before a purchase can proceed. This applies whether you are buying in your own name or through an entity. Completing this process early helps keep your property journey smooth and compliant.
When We Can Begin
By law, we cannot commence services such as listing, marketing or facilitating a transaction until Customer Due Diligence has been completed. This applies to both sellers and buyers.
Thank you for your understanding. These requirements help us continue to serve our clients and communities with the trust and professionalism you expect from Crew Agency.
For more information on Australia’s AML/CTF framework, please visit the AUSTRAC website.